Privacy Policy

PRIVACY PROMISE

L'opulenza is committed to protecting any information we collect about you.

The Customer Information We Collect

When you place an order, we need to know your name, email address,

delivery address, credit or debit card number and expiration date. It is the only way we can process your order and notify you of your order status.

The Way This Customer Information Is Used

We monitor customer traffic patterns and Site usage to help us develop the design and layout of the Site. We may also use the information we collect to notify you every now and again about important changes to the Site, the latest L'opulenza services and exciting new offers. You will be the first to know.

How We Protect Our Customers

Your order is processed by secure server software, which encodes all information you input before it is sent to us. This means that it is only available to you and L'opulenza. We follow the strict security procedures to ensure proper storage and careful disclosure of information in order that nothing improper happens to your private information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose personal information to you.

What We Do With Your Information

We will not disclose your information to anyone other than to our suppliers and our delivery company and other third parties who need to know in order to process your order. By giving L'opulenza your personal information you consent to this disclosure and allow us to make our services available to you.

Cookies

In the language of the internet a cookie is not something you eat, it is a small amount of data sent to your browser from a web server and stored on your computers hard drive. Our cookies keep track of non-secure information about each visitor's usage of the Site and provide you with a personalised shopping experience.

Your Consent

By using our Site, you consent to us using the personal information you provide to L'opulenza as set out in this privacy promise. If we decide to change our privacy promise, we will post those changes on this page so that you are always aware of the way we collect, use and disclose information.

Contacting Us

L'opulenza is your data controller. If you have any queries about this privacy statement, our Site practices or your personal dealing with this Site, you can contact us at lopulenza@gmail.com.

Read More... Privacy Policy

Help

Frequently Asked Questions (FAQs)

1. How do I place orders?

Visit our Shopping Indulgence page and choose the products of your choice. You can just add the products by clicking on the images. Once you are done shopping, you can click on the shopping cart and proceed to with providing your full information and payment details. Take note to choose the delivery details based on your total orders. Orders above SGD200 will be delivered free. Once the information and payment has been made, we will send you an invoice and arrange the delivery schedule.

If you require any personalisation, contact us by filling in our enquiry form and we will contact you shortly.

2. Can I make payment by CASH?

In order to track our invoices we do not accept any cash payment. Payment can be made via credit card/debit card, Pay Pal account and wire transfer to our bank account.

3. Can I get a refund after making the orders?

We do not issue refunds for orders that have been accepted.

4. Can I arrange for self-collection?

Arrangement for self-collection at Tampines MRT can be made, subject to our schedule availability.

5. How long can your cakes and pastries last?

The cakes and pastries are best consumed within one(1) week, with proper refrigeration.

For cookies, they are best consumed within one(1) month and kept in air-tight containers.

6. Do you accept last minute orders?

We do not accpet last minute orders. Orders have to be made at least three(3) days in advance.

7. Can I place an order for a cake and have it delivered to my friend's address?

You can indicate the delivery/shipping address when you fill up the information in the shopping cart.

8. I am living in USA, can I place orders for my family in Singapore?

We accept orders from overseas, do indicate the delivery/shipping address as requested. Due the nature of our products, delivery/shipping can only be made in Singapore.

9. I am a Muslim. Are your products safe for my consumption?

All our products are made using HALAL ingredients. You can safely consume it.

10. Do you conduct baking classes?

At present, we do not conduct baking classes. We will notify on our website should we decide to organise a class in future.

11. Can I have food tasting?

We do not conduct food tasting sessions.

12. Can I place orders through phone?

We only accept orders through our website in order to track our invoices and payment. If you require customization, please fill up our contact form indicating your request.

13. Can I arrange your services for my wedding?

We accept orders for wedding cakes, dessert buffet and wedding favours. We would need at least one(1) month's notice before we can proceed. You can send in your request via our contact form.

14. I have some enquiries on ordering for my company function, how do I contact you?

You can fill up our corporate orders enquiry form and our consultants will in touch with you.

If you have any other questions not listed here, please fill up our contact form and we will get in touch with you shortly. Thank you.

Read More... Help

Delivery

We will always try to ensure efficient delivery of products to our customers however due to the nature of some of our products this isn’t always possible.

Some of our products are chilled to make sure that it remains fresh and in a perfect state when you receive it.

We are unable to guarantee delivery of some of our produce abroad due to the perishable nature of them, so if in doubt please don’t hesitate to contact us.

If you have any other general queries about the delivery of products please contact us and we will aim to help you to make sure that your produce arrives in perfect condition.

General Delivery Charges:

 Delivery for items below SGD200:  SGD25 / per order per trip

Delivery for items SGD200 and above: Free

Delivery Provider

Our delivery service is provided by Yamato Transport (S) Pte Ltd to ensure efficient delivery.

Normal Items

Our third party delivery service provide delivery to only main island of Singapore.

Chilled Items

Items will be delivered in a chilled environment. Delivery service is provided in main island Singapore, Jurong Island and Sentosa.

Delivery Period:

Please let us know the time convenient for delivery. The schedule is between 8:00AM to 10:00PM

Read More... Delivery

Terms & Conditions/ Security policy

If you order a product on our website, you accept the following conditions. These conditions are subject to change at any time, it is your responsibility to check these terms before ordering products in case there are any changes.

Pricing:

All orders are subject to acceptance and item availability. The price of each item is correct when you order but L'opulenza reserves the right to change the price without notice.

Availability:

All our products are available subject to availability and seasonality.

Normally, all products shown on the website are available and will be delivered after three (3) working days to ensure their freshness, however if there is a problem with the availability of an item, L'opulenza will endeavour to send you an e-mail or reach you by telephone to inform you. Should a substitute be available we will add this to your order subject your approval, however if we cannot contact you we will send the original order without the out of stock item.

Refunded items:

Items displayed on the website may occasionally be unavailable and/or may be out of stock. A full refund will be made if we are unable to deliver your product(s) and/or service(s). The refund will only be for the price of the product and/or service. Our liability for any transaction will not be greater than the price charged for the product(s) and/or service(s) pertaining to the transaction in question.

Your information:

You guarantee that the information given on your order form is complete and accurate.

Order Acknowledgement:

Once your order is completed, we will send you an email confirmation of your order. We will confirm the product you ordered, the quantity you ordered, the price, applicable delivery/shipping charges and delivery/shipping address. If we are unable to accept your order, we will contact you to inform you of this and provide you with the reason for our being unable to accept your order. We aim to do this in a timely manner.

Payment:

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Images and Graphic Depictions:

Images on our website are intended for guidance only and are not necessarily displayed to scale or exact colour definition. Graphic depictions may not, therefore, be identical to actual products and should be used for general guidance only.

Delivery:

Delivery is designed to take place within three (3) working days from the date of payment received.

Chilled Items:

Any items ordered from L'opulenza that are chilled will be handled accordingly while being delivered to the customer.

PLEASE NOTE THAT L'OPULENZA DOES NOT ACCEPT RESPONSIBILITY FOR THIRD PARTY DELIVERY OF THE PRODUCTS THAT YOU ORDER. FROM TIME TO TIME PRODUCTS MAY NOT ARRIVE ON TIME AS REQUESTED. THIS IS NOT THE RESPONSIBILITY OF L'OPULENZA.

Read More... Terms & Conditions/ Security policy