If you order a product on our website, you accept the following conditions. These conditions are subject to change at any time, it is your responsibility to check these terms before ordering products in case there are any changes.
Pricing:
All orders are subject to acceptance and item availability. The price of each item is correct when you order but L'opulenza reserves the right to change the price without notice.
Availability:
All our products are available subject to availability and seasonality.
Normally, all products shown on the website are available and will be delivered after three (3) working days to ensure their freshness, however if there is a problem with the availability of an item, L'opulenza will endeavour to send you an e-mail or reach you by telephone to inform you. Should a substitute be available we will add this to your order subject your approval, however if we cannot contact you we will send the original order without the out of stock item.
Refunded items:
Items displayed on the website may occasionally be unavailable and/or may be out of stock. A full refund will be made if we are unable to deliver your product(s) and/or service(s). The refund will only be for the price of the product and/or service. Our liability for any transaction will not be greater than the price charged for the product(s) and/or service(s) pertaining to the transaction in question.
Your information:
You guarantee that the information given on your order form is complete and accurate.
Order Acknowledgement:
Once your order is completed, we will send you an email confirmation of your order. We will confirm the product you ordered, the quantity you ordered, the price, applicable delivery/shipping charges and delivery/shipping address. If we are unable to accept your order, we will contact you to inform you of this and provide you with the reason for our being unable to accept your order. We aim to do this in a timely manner.
Payment:
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Images and Graphic Depictions:
Images on our website are intended for guidance only and are not necessarily displayed to scale or exact colour definition. Graphic depictions may not, therefore, be identical to actual products and should be used for general guidance only.
Delivery:
Delivery is designed to take place within three (3) working days from the date of payment received.
Chilled Items:
Any items ordered from L'opulenza that are chilled will be handled accordingly while being delivered to the customer.
PLEASE NOTE THAT L'OPULENZA DOES NOT ACCEPT RESPONSIBILITY FOR THIRD PARTY DELIVERY OF THE PRODUCTS THAT YOU ORDER. FROM TIME TO TIME PRODUCTS MAY NOT ARRIVE ON TIME AS REQUESTED. THIS IS NOT THE RESPONSIBILITY OF L'OPULENZA.
